Case Study on Leadership at NSC

NSC Leadership Case Study

By,

22-Jul-14


Contents
Question 1. What is the leadership style followed by Dr. Bakar and Dr. Steven Talib? 2
Question 2. Which leadership style according to you will work better in today’s context? 3
Question 3. Give examples of Dr. Bakar and Dr. Steven Talib’s leadership styles from the case study that supports your identification of leadership style followed by both? 4
Question 4. Given your choice what kind of leadership style that you would like to follow in the given situation? Explain with reasons. 5

Question 1. What is the leadership style followed by Dr. Bakar and Dr. Steven Talib?

Leadership is not just a business term, it is a human quality. It has been present for hundreds of years. There are many different ways a leader can operate with the group he is leading. A leader is needed because a leader can make the whole group work together as a team. The leadership at NSC hospital was undertaken by Dr. Bakar and Dr. Steven Talib one after the other and they were analyzed for taking decisions accordingly. Dr, Bakar was the first one to take charge of the leadership out of the both. Dr. Bakar focused on efficiency and improvement in the fuctions of the hospital. He followed a democratic leadership style in which workers were allowed a space to develop and focus on their work. Dr. Bakar worked also to cause a substantial development to waiting times in the hospital in reference to every section of the hospital. The core values according to Dr. Bakar; Safety, courtesy, integrity, professionalism and Continuous improvement were important and beneficial for the hospital to create a progressive environment to the hospital. Due to the commitment to the vision statement made by him, NSC Hospital became the first choice for people around the area and provided Dr. Bakar with the success he deserved. Dr. Steven was rigorous in his approach towards his work and his leadership style was autocratic. Management costs decreased by 20% and there was a 10% increase in profits when work came under his leadership and he was considered a perfectionist and a demanding leader. He focused on continuous development in standards and application and constantly evaluated their employees and forced them to increase and improve their performance. Employees were fired if they didn’t improve their performance in two weeks. This led a majority of the employees to leave the hospital and find work under another roof. Dr Steven’s leadership led to an increase in the performance but the employees were heavily dissatisfied with the treatment they received under his leadership. There was a phenomenal difference in the leadership style of Dr. Bakar and Dr. Steven which was evident in their style of working.

Question 2. Which leadership style according to you will work better in today’s context?

In the current scenario, a democratic leadership is highly advisable as it depends on people’s knowledge and dexterity. It works best in today’s scenario with its new challenges where there might not be a definite solution to every problem. This kind of a situation requires the united opinion of a group of knowledgeable and wise people which taps their and potential which can be used by a democratic leader to form a collective opinion and take decisions accordingly to approach a variety of problems. It also involves guiding the employees when they need help and improving efficiency whenever possible. Dr. Bakar implemented this leadership style and achieved success through the collective efforts of the workers and by gaining their commitment towards work. This strategy worked even when there were changes in the climate which shifted the disease patterns. Information outbreak through internet caused patients to have a basic know-how about the medical conditions. This type of leadership survived and gave results even after the factors affecting the work changed. Democratic leadership is feasible for working in creative environments and helps in building an effective team. Democratic workplace influences in the development of an open and honest workplace culture and helps in providing a definitive decision through consensus. Democratic workplaces are also good at solving complex problems by collaborating to find the solution and each and every employee has the right to give an opinion. Sometimes there are situation when quick decisions are required and going through a process like this would prove to be tedious but decisions derived through democratic environments are long-lasting. Leaders can manage the processes individually and the solutions are flexible and can always go through improvisation. Thus, in current scenarios it is advisable to follow democratic leadership style to face the complex problems in today’s world.

Question 3. Give examples of Dr. Bakar and Dr. Steven Talib’s leadership styles from the case study that supports your identification of leadership style followed by both?

It is depicted on more than one occasion that Dr. Bakar works closely with the staff and understands their needs and guides them from time to time in increasing efficiency and fulfilling difficult goals. These are clear indicators that he co-ordinates with the workers to get the job done and collectively improved efficiency which justify and declare that the leadership style used by Dr. Bakar is a democratic leadership style which promotes the level of efficiency achieved by the team in achieving these type of goals and handling complex situations in an effective manner. It is mentioned that during the riegn of Dr. Steven, the workers were not asked for advice and they were constantly pushed to improve their work without proper guidance from the leader. During his time as a leader, he managed to generate greater results from his company at the cost of the work satisfaction of the employees which led to a situation where most of the employees of NSC hospital shifted to other hospitals or ventures. This autocratic behavior towards workers led us to believe that Dr. Steven was an autocratic leader and even though he managed to achieve results for the company, he was unsuccessful in controlling the staff in an optimized manner. Even though a leader has skills to deal with the problems and is capable of dealing with the situation by them, he should seek consult of employees to back up the decision. Even though running the business is a commercial process, but no business process runs without the happiness, unity and teamwork of the workforce under the leader. These factors led us to identify the leadership styles followed by both Dr. Bakar and Dr. Steven.

Question 4. Given your choice what kind of leadership style that you would like to follow in the given situation? Explain with reasons.

The current situation is a result of a heavily autocratic leadership style which led to dissatisfaction among the workers and the departure of the majority of them. This indicates the immediate need for change of leadership or leadership style. In the given situation my decision would be to follow a democratic leadership style as a medical field is a field of providing service to people. This type of work is often complicated and requires the combined efforts of multiple members of the team. As the team achieves these goals together, they expect to be asked for an educated opinion as they are knowledgeable in their field. Some problems in this field would require a combined opinion of the doctor of different kinds of fields to reach a conclusion. A popular leader who is skilled in unlocking the potential of such a team and helping them achieve their goals in an efficient manner is the key to optimum utilization of the resources in a workplace which is ideal in the time of a crisis. If the doctors aren’t asked for an opinion in certain situations, it can lead to a dispute in a situation which affects the fragile lives of their patients. This suggests the importance and urgency required to solve this problem through the appointment of a new democratic leader or the old leader with a new, democratic outlook. Following a demoratic leadership style would be favorable in this situation due to the low number of employees present in the staff. This will ensure that there is very less consumption of time occurred while reaching a united conclusion. NSC hospital needs a democratic leader to bring peace and restore balance to the workplace which deserves to be operated with finesse and integrity of the skilled doctors in its service.

Skills

Posted on

March 7, 2018

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