Internship Report on CERCO airlines

Table of Contents
TABLE OF CONTENTS……………………………………………………………………..2
Executive Summary……………………………………………………………………………3
I. Introduction…………………………………………………………………………………..7
II. Body………………………………………………………………………………………….9
A. Cargo and Scanning……………………………………………………………..…9
B. ATC (Air Traffic Control) …………………………………………………………9
C. Inspection & Safety…………………………………………………………………11
D. Metrology Office……………………………………………………………………13
III. Conclusion …………………………………………………………………………….…..15

Executive Summary
CERCO is a British organization that is responsible for the Air Traffic Control tower. Besides, CERCO is one of the first organizations to work in the United Arab Emirates. It began in Sharjah in the 1960’s in the old air terminal, and afterward was exchanged to Sharjah International Airport, the organization has an agreement with Sharjah universal Airport to work the ATC and oversee it, where it gets a couple of representatives from the United States, Europe and South Africa, so that the others can gain from the outside workers experience.
The preparation office additionally comprises of a few machines that help the everyday routine experience easily and effectively some of those machines are as per the following, (AFTN) by co buy, (CADAS) by Abu Dhabi Government. It would be likewise critical to include that the instructions office meets expectations in Greenwich Mean Time.
Amid the entry level position inside the wellbeing and examination office, especially in the security division, the chief would frequently run security methods and crisis checks were they chip in with the blaze office in those looks out for regular schedule to keep the air terminal sheltered and sound. Moreover, at the time of work in the security division, the assistants had a chance to go to a meeting between Emirates Airline and the review supervisor.
Studies are consistently made to keep the air terminal office safe and all through this division the airplane terminal is kept sheltered and sound it assumes an immense part in the air terminals security and not just in the wellbeing of the air terminal and in addition its employees workers and the individuals who go through it, it has a key part in running this airplane terminal were numerous may not watch. The internship included me and my two colleagues as the participants. The internship started from worrying if it would be boring or if it would not live up to our expectations or standards, however, everything went more than well. This report will conclude how the internship went and what the interns, and me in particular, gained from it.

To begin with, a lot of people nowadays do acknowledge the privileges they have been given in this life, and this internship appears to have been a great privilege to learn more and gain enough experience to know how work is in real life situations. The internship opportunity I had with Sharjah International Airport was an extraordinary chance for learning and expert advancement. Consequently, I see myself as an extremely lucky individual as I was furnished with a chance to be a part of it. I am additionally thankful for having an opportunity to meet such a large number of great individuals and experts who drove me however this temporary job period.
Remembering past I am utilizing this chance to express my deepest appreciation and extraordinary gratitude to the wonderful training office Miss Fadya al Maeeni who regardless of being remarkably occupied with her obligations, laid out and planned the first week of internship. Moreover, she coordinated me and my colleagues and introduced us to the delightful people around the place, she was more than welcoming and instead of making the new interns feel stressed and under pressure she took all that away and provided the loving atmosphere. She required some serious energy out to listen, guide and keep me on the right way and permitting me to do my task at their regarded association and stretching out amid the preparation.
I would also like to thank Sharjah International Airport for this wonderful experience, where I as an intern learned a lot and had my eyes opened to so many things that run in this airport. One cannot imagine the things that run in an airport, and how much work is needed. As a person who just passes by and flies, he/she will never know how difficult and interesting working in an airport is, and how many various departments it has. I was lucky just to observe a few, and I think I have gained a lot of knowledge and experience from it. I would also like to thank Abu Dhabi university for everything that it has taught me and helped me apply my skills and knowledge in the airport were as I played a huge role in the airport and got a lot of praise from each department that I visited, it certainly was an unforgettable experience and I hope I can be lucky again to visit these wonderful people that I have met during my internship. I see such an opportunity as a major turning point in my profession advancement. I will strive to keep on taking a shot at achieving my professional targets. Want to proceed with participation with every one of you later on,

First of all, the group was then taken to the main airport and there they were introduced to Mr Khalid the supervisor of the briefing office and Miss Nikola who works with CERCO. It is significant to emphasize that CERCO is a British company that is in charge of the Air Traffic Control tower. Moreover, CERCO is one of the first companies to operate in the United Arab Emirates. It started in Sharjah in the 1960’s in the old airport, and then was transferred to Sharjah International Airport, the company has a contract with Sharjah international Airport to work the ATC and manage it, where it gets a few employees from the United States, Europe and South Africa, so that the others can learn from the foreign employees experience.
CERCO is also in charge of running a lot of other operations in the UAE, for instance, the Dubai Metro, however, the internship started at the briefing office where the participants were taught how all information is passed around the airport and around airplanes. Firstly Mr Khalid showed the way a flight plan report is filled out. The flight plan report is a report that needs to be filled in by the Pilot in command. The flight plan will firstly include the route that the aircraft has to follow, then it has the Aircraft identification, which is the flight number and the type of aircraft, departure time and the routes the aircraft has to follow along with some other remarks.
All this information is filled in by the pilot of command in the briefing office, then the flight is sent through AFTN (Aeronautical Fixed Telecommunication Network), then they will send a departure message, i.e., Sharjah to Bahrain. After that, this information is given to the ATC Departure message. ATC then will give clearance to the Aircraft, and then it will depart. Next thing, the information is sent back to the briefing office and other stations, for example, Airborne from Sharjah destination to Bahrain. The message is received and ended. They also have another program called SITA (society international telecommunication aeronautics) They send information from flight operations to all addresses of the country that is inbound, it also provides the information of all people on board and load message and movement message. The SITA report is done by the operations side.
The briefing office also consists of several machines that help the daily routine go through smoothly and easily some of those machines are as follows, (AFTN) by co purchase, (CADAS) by Abu Dhabi Government. It would be also significant to add that the briefing office works in Greenwich Mean Time.

Cargo and Scanning
After the briefing office the group was then taken to witness how the cargo procedures went into action. Essentially, many things were learned during this session. For instance, when the baggage is checked in, it is taken into a scanning system, where the baggage is scanned and looked into for any hazardous material. The baggage is not tampered with or searched by any means, it just undergoes a scanning method and under the scanner it automatically shows if the bags contain any hazardous material or items that are not allowed inside the cargo. Thus, it goes under the scanner, and if the bag contains something or an item that is not accepted, it will automatically be separated from the line and marked with an X by chalk, then the customs officers will take the bag and recall the passenger with the bag or not admit the bag. Consequently, there the bag will undergo search procedures and ask the passenger if he/she would like to remove the item or he/she will not be admitted and the passenger will be liable to questioning. The cargo facilities are highly secured with officers at each end and employees regularly monitor the procedures.
ATC (Air Traffic Control)
The group was then moved to the Air Traffic Control, the main function of which is to control the air traffic. First, if a plane would like to land in the UAE, the pilot will contact the UAE radar, then he will be transferred to the concerned Airport, for example, Sharjah, so UAE will first transfer to Dubai Radar, and then they will be transferred to Sharjah Control Tower. ATC will give the plane the weather information and the landing clearance. Once they land, ATC will give the parking base and the taxi clearance, thus they will come on the parking stand. When they want to depart they will get the weather information, which is obtained from the aerodrome tower and airway clearance, when they get the start up approval, then here the plane can get the taxi clearance to the run way, and only in this way take off can be made.
If any low level over flying traffic, for example, RAK to DXB or AD to RAK, they will contact Sharjah Airport Control Tower for crossing clearance. For ATC flight planning they have two systems, one is CopperChase: this system is used to send flight plans to other airports and weather information for the air traffic, which is sent every half an hour to each aircraft that is airborne. The other system, which is called CADAS, is used for the coordination of flights, for example, any flight that is going from Sharjah is coordinated online, and if any flight is coming to Sharjah, the information is displayed on the monitor.
The other system that is used in the ATC is called the MIS (Management Information System). This system is used to record the arrival and departure traffic from Sharjah Airport. Another system that is used at the ATC is called Safe-Gate, and it is used to control the airfield lightings. Tower then approach then area control, for departure and for arrival it is vice versa. Sharjah international airport does not have the approach, thus, they use Dubai International Airports approach. For each procedure that is in the maneuvering area the ATC should be contacted for any small detail, for example, even if the pilot would like to start the airplane he would be given the clearance from the ATC, any vehicle that would like to move on the ground also must get clearance from the ATC. The ATC is one of the most important procedures that keep the airport in control and safe, it helps in every detail and keeps everything coordinated and functioning in the right way.

Inspection & Safety
At the inspection and safety section a person can learn the inspection procedures that occur at the airport, the shifts begin early in the morning were two inspection officers get into an inspection made car to start there day, the day goes as follows, once the inspection officers are ready to go they first check their car if it is well and functional for the whole day, then they move on into a routine a route that has already been drawn for them to move on daily basis. This route includes the officers moving from one point to the other and they can spot violations on the way. For example, the inspection officer was driving, while as an interns observing, there was a garbage truck that had its items loose and the employees were not sitting in a safe position, here the inspection officer would ask the truck to park to the side of the road where they would be warned verbally if this was the first time it happened, it was explained to them if this would occur a second time here they would be penalized and fined for their unsafe actions. Thus, this procedure would keep the workers alert for thee own safety and well-being.
Thus, the officers will go on continuing their routine checking the route for any debris or any foreign object. If something is misplaced or put in a wrong point here the inspection officer would directly contact any personnel to come and remove this object or put it in its rightful position, thus the officers would go on the way inspecting hangers, roads and safety fences for any faults. If any fault is there, the officer will step out of the car and take pictures of the item or object that is fault and save it for the report that must be written, while the inspection is on its way each time the officers might cross a point or an area on the runway or area that is vital, here they would contact the Air Traffic Control Tower for permission to proceed, no car or person can operate on the runway without the ATC’s permission and knowledge. Thereof, after the inspection is done, the officer would return to the office where they would write a full documented reports of their inspection and here they would include any photos they might have taken and be shown to higher authorities to alert them for maintenance and fixing.
After finishing from the run way the officers would proceed into inspecting the airport and the airport facilities and food courts, this procedure is more precise because the inspection team must observe everything and anything that is in that area. The food court, for example, is not allowed to have any items inside without the inspection team’s awareness and no metal objects are allowed. If any do exist, they are given a serial number and frequently checked on if available at the restaurant. They also inspect the safety and exit gates that might need repairing and run procedural exits on them for safety purposes. When all of this is done they go back to the office and write a similar report with the similar action taken in the first one.
During the internship within the safety and inspection office, particularly in the safety department, the manager would regularly run safety procedures and emergency checks were they cooperate with the fire department in those checks on daily basis to keep the airport safe and sound. Furthermore, at the time of work in the safety department, the interns had an opportunity to attend a meeting between Emirates Airline and the inspection manager.
Where the study of the runway and inspection was conducted, the meeting helped explain at what times will the runway would be open, because Sharjah Airport changed its runway. Also signage’s must change to avoid confusion for pilots, throughout the meeting of inspecting the runway and the new changes for the runway we have learned that any simple change in the runway even if it involves a lighting change it takes drastic measures and drastic maneuvering for the whole change, and that small light that needs to be changed all of the lights in that section must be changed and the taxi way was decided. Moreover, they also introduced a new procedure that any aircraft needs to come to Sharjah Airport there is a frequency that they have to talk to beforehand to avoid delay and parking issues.
Studies are continuously made to keep the airport facility safe and throughout this department the airport is kept safe and sound it plays a huge role in the airports safety and not only in the safety of the airport as well as its faculty members employees and the people who travel through it, it has a vital role in running this airport were many might not observe.
Metrology Office
The Metrology Office in International Sharjah Airport is the oldest metrological office in the UAE, it was built in 1932. They provide weather details to pilots and to the ATC. Most of the information that is gained from the Metrological office is received from Dubai or Abu Dhabi, For example, the Taf and the Metar reports.
The Taf is provided every 6 hours, each airport has its own metar and it is provided or sent every half an hour. Monthly reports are also done to be sent to Dubai and Abu Dhabi a handbook was provided. It is used for details each year to review the weathers, The office also sends warnings to companies worldwide, for example, GCAA or companies in the UAE operating under its roof.
The systems that are used in the Metrological Office are various systems that are very useful and helpful to the functions of the airport and they are up to date and new in the market. One of the systems that are used in the metrological office is the Aviation Weather Operation System 7, the other system that is used and one of the most functional is the AFTN (Aeronautical Forecast Terminal). This system is used to find out the Taf and the Metar not only specifically in Sharjah Airport but it can tell one the weather reports all around the world and at each airport, this system is used in all airports around the world due to its high end sophistication. Another system that is used as a backup is called the Visual & Aero weather, this system is just a backup in case the other machine malfunctions, it provides charts to show the wind direction and pressures and it also tells the cloud movement and accumulation, the pilot sometimes comes to the metrological office to ask for the reports himself and discuss it with the representatives, the office is used for other cases for example it is used for homeland court cases it helps in building a case or supporting a case that includes weather incidents, an incident that was reported was when a building was being built and workers did not work due to rain, and the project was delayed the other company asked for prof of rain on the days that were lost, thus the metrological office plays a role in justifying the case.
The office also works in the shift method nightly and afternoons and then 2 days are offered as a holiday, the employees divide the work. The office does not experience a lot of pressure and a lot of work due to the weather in the UAE, but they are mostly busy in the winter, why is that it is because the weather is not predictable here in the UAE in winter. Thus, mostly the office is on alert on winter to provide details in order to avoid aircraft delays and avoid incidents. Furthermore, all communication between the Metrological Office and any other source is recorded to keep record if any mistake or fault was done and it is usually reviewed. The only reason the airport might close is due to fog and mist, thus the airport closed due to the weather.

This internship is a valuable experience that allowed me to gain both theoretical and practical knowledge on the difficult work at the airport. The constant work of numerous departments in Sharjah International Airport creates a balance of the whole mechanism. Amid the entry level position inside the wellbeing and review office, especially in the security division, the chief would routinely run security strategies and crisis checks were they participate with the flame division in those wiretaps consistent schedule to keep the air terminal sheltered and sound. Moreover, at the time of work in the security division, the assistants had a chance to go to a meeting between Emirates Airline and the investigation administrator.
Studies are ceaselessly made to keep the air terminal office safe and all through this division the airplane terminal is kept protected and sound it assumes an immense part in the air terminals security and not just in the wellbeing of the air terminal and additionally its employees representatives and the individuals who go through it, it has an indispensable part in running this airplane terminal were numerous may not watch.

References (2015). Sharjah International Airport, IATA: SHJ – Airport Technology. Retrieved 4 March 2015, from
Jeffreys, A. (2008). The report Sharjah 2008. London: Oxford Business Group.
Serco. (2015). Serco to provide air navigation services at Sharjah International Airport. Retrieved 4 March 2015, from


Posted on

March 7, 2018

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